You may exchange an item for something else from Dotti, provided the conditions in the Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases made in Dotti stores
Purchases made in a Dotti Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Dotti Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online in Australian Dollars
You can exchange an item purchased online:
1. By visiting the relevant brand’s retail store in Australia (ie. items bought at Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand);
OR
2. By posting it to the following Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges, 1 Roussos Place, Truganina, Victoria, Australia 3029.
Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
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