Change Of Mind Refund & Exchange Policy
We will happily exchange or refund providing the following conditions have been met:
1. The item with the original receipt is returned within 30 days of purchase.
2. Items must be in original condition as purchased, with all labels/tickets/packaging attached. If your purchase includes garments, they must not have been washed or worn.
3. The item must not have been personalised.
Please note that the change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don’t match the description).
Variation To Refund & Exchange Policy For Items Purchased With Afterpay, Zippay.
An item purchased online using Afterpay or Zip as tender can be:
1. Refunded by posting it to the the Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges
1 Roussos Place Truganina, VIC Australia 3029
2. Exchanged in store for product or a gift card by visiting the relevant brand’s retail store in Australia (ie. items bought at Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand). Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.
We are unable to issue refunds in store where Afterpay or Zippay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.